Refund policy

Return Policy

We have a 15-day return policy, which means you have 15 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition as received — unworn or unused, with all tags attached, and in the original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at support@cozymeetsstyle.ca
If your return is accepted, we will send you detailed return instructions.
Unless otherwise stated, return shipping costs are the customer’s responsibility. (We recommend using a trackable shipping method.)
Items sent back without prior return authorization will not be accepted.

You can always reach us with any return questions at support@cozymeetsstyle.ca

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as:

Final sale items or gift cards
Personal care or hygiene items (e.g., earrings, hair accessories, etc.)
Custom or made-to-order products

Please contact us if you have questions about your specific item.

Damages and issues

Please inspect your order immediately upon receipt.
If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery and provide clear photos of the damaged or incorrect item(s) as proof.
This helps us verify the issue and determine the best solution as quickly as possible.

Exchanges

We currently do not accept direct exchanges.
The fastest way to ensure you get the item you want is to return your original item (once approved) and place a new order for the replacement.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund approval, please contact us at support@cozymeetsstyle.ca